Success Stories - Sam's Story
“The best job I’ve ever had..”
“I’ve been with BDS as a driver for about eleven years now. Before that I had all sorts of jobs – I’d been a green-keeper for a golf club; I’d worked on a building site; I’ve had my own pub. But this is the best job I’ve ever had. I’ve never not wanted to come to work here – it’s a great team of people and I think the service we give to our customers is second to none. Our aim is that customers are always supplied with gas promptly – and that they never run out.All part of the service
Although I can deliver to as many as 30 people in a day, I don’t always see the customers, particularly the ones who are out at work. Some of them I’m sure I wouldn’t know if I saw them in the street – and they probably wouldn’t know me.
I had one customer, a lovely old lady of 91 who I used to visit regularly. She would insist on giving me a cup of tea, but she made it with powdered milk and it was boiling hot so it took you ages to drink it - I think that was her way of keeping you there longer! One winter, she’d slipped on the ice and hurt her back. I used to go to her house on a Monday, which was dustbin day and so, as a favour, (and while I was waiting for the tea to cool) I used to take her wheelie bins up the path to the front of the house and then take them back again when they’d been emptied. I’d been doing this regularly for about a year, and then one day she said to me, ‘It’s very kind of you to do this, Sam, but I have to ask you….would you mind putting the bins round the back of the house, because that’s where they pick them up from?’ I’d been putting them in the wrong place, and, apparently, as soon as I’d gone, she used to wheel them all the way round to the back again. So much for my good intentions!
