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Success Stories - Mr Allinson's story
‘Why we changed to BDS’
“We changed over to BDS because we’d been very dis-satisfied with our previous supplier of gas. The price we were paying was very high, even when the cost of oil had been reduced, but when I tackled them and tried to get them to lower it, they were very haughty and unhelpful in their attitude. They wanted us to sign up for a 2 year contract, and we felt pressurised into signing up. Thankfully, I found a loophole in the contract, and with the new regulations from the Competition Commission we managed to get out.Local family firm
We started looking round for another supplier. When we saw BDS’s website, I said to my wife, ‘That looks like a local family firm, more like the sort of firm we want to deal with; let’s contact them.’ We knew from their attitude straight away, you could tell on the telephone, it was obvious that they were much more caring. The admin. staff in the office were polite, pleasant, they couldn’t do enough to help and to explain things for you. Their prices were a lot cheaper than we’d been paying too, and they gave a discount for prompt payment.‘You leave it all to us…’
The switch over to BDS went very smoothly. They said, ‘You leave it all to us. When you’ve signed the form, you forget about it. We do it all for you; we contact your last supplier and take care of everything.’ And that’s just what they did… we’d changed suppliers before, and we had to hire a crane to get the tank out over the roof of our cottage. That’s what you had to do then…it was ridiculous! The Competition Commission allowed you to transfer the tank, which made switching to a new supplier much easier.‘Welcome to the fold!’
Not long after the transfer, the driver called round, to check if we needed any gas – well that just confirmed all our thoughts about BDS. He was very personable, shook hands and said, ‘Welcome to the fold!’ You wouldn’t get some of the bigger companies doing that. And he had something between his ears. He’d noticed a few other gas tanks in the village and came with some leaflets to give out if people were interested. He told us about another special offer, which means we can get gas even cheaper still. That will certainly encourage us to make more use of the central heating this winter than we did last.Pensioners
My wife and I are both pensioners. With the prices we were being charged last winter, we didn’t dare put the central heating on. We went to the lengths of buying a log burning stove and we used electric fires because they were cheaper than LPG.
We have no fear now of turning the central heating on and using it as it should be used. I can’t speak highly enough of BDS. Compared with big four suppliers they are a small family firm. But they are exactly the sort of firm that we want to deal with – and will for a long time to come.”
